Wednesday, January 2, 2008

Chat Dengan Techical Support (TS) DELL

Penulis berusaha mencari tahu tentang HSDPA yang kemarin. Setelah chatting dengan TS nya DELL, penulis makin putus harapan untuk menggunakan HSDPAnya DELL. Berikut ini adalah cuplikannya:

10:12:01  
Customer
Hok

Initial Question/Comment: What is my HSDPA driver in My Dell Latitude D630?

10:12:14  
System
System

You are now being connected to an agent. Thank you for using Dell Chat

10:12:14  
System
System

Connected with Pui_Fong_Liew1

10:12:25  
Agent
Pui_Fong_Liew1

Thank you for contacting Dell Technical Chat support. My name is Pui Fong. May I have your Service tag?

10:12:45  
Customer
Hok

Yes, it is 6Z9LS1S

10:14:13  
Agent
Pui_Fong_Liew1

For system verification purpose, may I have the registered person name for this system?

10:15:14  
Customer
Hok

I buy from Galerindo, a computer store in Surabaya that claim Dell Business Parthering

10:16:43  
Agent
Pui_Fong_Liew1

May I know you location please?

10:16:58  
Customer
Hok

Mojokerto, East Java, Indonesia

10:17:43  
Agent
Pui_Fong_Liew1

for you information, HSDPA driver is the WWAN Card

10:18:20  
Customer
Hok

Dell - Driver
Applies to:
_Wireless (US) WLAN Card
Recommended 5/21/2007 21 MB Download Now
Add To My Downloads
--> this one ?

10:19:39  
Agent
Pui_Fong_Liew1

Let me check for you, please wait for a while

10:19:46  
Customer
Hok

ok...

10:25:23  
Agent
Pui_Fong_Liew1

I found that your system only have the WLAN card

10:25:40  
Customer
Hok

meaning....?

10:25:47  
Customer
Hok

I don't have HDSPA ?

10:26:05  
Agent
Pui_Fong_Liew1

this is the add on card?

10:26:34  
Agent
Pui_Fong_Liew1

do you insert any sim card into this system?

10:26:38  
Customer
Hok

please see this --> http://liemfukliang.googlepages.com/dummy.jpg --> tell me this is not dummy?

10:27:12  
Customer
Hok

I have insert XL, mentari, and telkomsel simcard, but all failed to detected by driver

10:27:40  
Customer
Hok

all except HSDPA driver are refuse to install because it's say can't find hardware

10:27:54  
Agent
Pui_Fong_Liew1

you mean a ? mark in the device manager?

10:28:05  
Customer
Hok

the HDSPA driver install just fine...but it can't detect any simcard nor hardware

10:28:25  
Customer
Hok

my device manager is clean... no yellow mark

10:28:55  
Agent
Pui_Fong_Liew1

for your information WWAN card is only use in Europe country

10:29:02  
Customer
Hok

I mean is.... bellow my battery the is that picture.... until now I can't use that that hardware....

10:29:30  
Customer
Hok

for your information WWAN card is only use in Europe country --> can you be more technical language ?

10:30:19  
Agent
Pui_Fong_Liew1

This is because it is design for WWAN card

10:30:49  
Agent
Pui_Fong_Liew1

And the WWAN card is only available in Europe Country

10:32:47  
Customer
Hok

WWAN card is only available in Europe Country --> why? What the techinical term that prefent WWAN card use in other country? If WWAN card is only available in Europe Country why I bought DELL in AP get the hardware?

10:37:54  
Agent
Pui_Fong_Liew1

is actually depend on the Local Telco Service Provider, currently in Asia Pacific there is no Telco company offering this using this type of card.

10:38:04  
Agent
Pui_Fong_Liew1

but in Australia and US all they have

10:38:40  
Customer
Hok

did WWAN card is doesn't same with HSDPA?

10:40:07  
Agent
Pui_Fong_Liew1

WWAN card is a type of card that support HSDPA (3G)

10:40:27  
Agent
Pui_Fong_Liew1

currently in the market their just offering PCMCIA card and USB card

10:41:13  
Customer
Hok

if so, what the different bettween my siera aircard 875 pcmia cingular HDSPA with this one?

10:41:38  
Customer
Hok

my siera is just work fine with local simcard..although it using gprs not HSDPA

10:47:24  
Agent
Pui_Fong_Liew1

they provide the same function

10:48:05  
Agent
Pui_Fong_Liew1

but the different is PCMCIA card is a external card

10:48:50  
Agent
Pui_Fong_Liew1

and the WWAN card is install inside the computer

10:49:45  
Agent
Pui_Fong_Liew1

and you just need to insert the SIM card under the battery then it will function with the WWAN card

10:50:20  
Customer
Hok

and you just need to insert the SIM card under the battery then it will function with the WWAN card --> have been try, but failed :(

10:50:55  
Agent
Pui_Fong_Liew1

because your system is not come with the WWAN card

10:51:35  
Agent
Pui_Fong_Liew1

WWAN card is not available in AP country at this moment

10:51:59  
Customer
Hok

oOo

10:53:30  
Agent
Pui_Fong_Liew1

Do you still have any other concern?

10:53:41  
Customer
Hok

ok consider I can't use this hardware because the card limitation

10:53:55  
Customer
Hok

now please tell me the correct driver to this hardware....

10:54:01  
Customer
Hok

http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=6Z9LS1S&SystemID=Latitude+D630&hidos=WW1&hidlang=en

10:56:05  
Agent
Pui_Fong_Liew1

For you information, you not need to install the driver for WWAN card, due to you system does not have the WWAN card

10:56:59  
Customer
Hok

For you information, you not need to install the driver for WWAN card, due to you system does not have the WWAN card --> if someday my local simcard overing WWAN card, which driver do I need to install to use this WWAN ?

10:58:15  
Agent
Pui_Fong_Liew1

currently the driver is not available in the web site

10:58:40  
Agent
Pui_Fong_Liew1

it will post to the web site if the card available

10:59:44  
Agent
Pui_Fong_Liew1

beside, in the Europe market they have few type of WWAN card

10:59:59  
Agent
Pui_Fong_Liew1

so different card have different driver

11:00:26  
Customer
Hok

I see....

11:01:21  
Customer
Hok

2 more question...

11:01:26  
Agent
Pui_Fong_Liew1

anything else I can assist?

11:01:47  
Customer
Hok

[cencored]

11:02:20  
Customer
Hok

[cencored]

11:04:35  
System
System

The session has ended!

Secara keramahan, TC DELL cukup ramah. Tapi pada akhir pertanyaan, dia dengan kasarnya memutus chatnya. Jika anda ingin chat dengan TSnya DELL, buka aja di sini. Masukkan service tag anda, kemudian tunggu sebentar. Satu-satunya kelemahan DELL yang aku rasa cukup menganggu adalah software managementnya yang jelek.

Software management DELL tidak dapat mengatur prosesor. Sedangkan milik Acer dan Toshiba dapat. Hal ini tentu saja kurang enak. Jika kita ingin menggunakan laptop kita untuk hal super ringan seperti baca buku, maka kita perlu prosesor sekecil mungkin. Hal ini akan sangat menghemat baterai dan bisa lebih lama habis. Untunglah penulis menemukan software untuk melakukan hal itu secara generick (tidak tergantung pada merek). Namanya adalah NHC (Notebook Hardware Control).

Ya sudah cukup sekian :). Nilailah sendiri bagaimana TS nya DELL.

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