Thursday, January 31, 2008

Chat Dengan Techical Support DELL (3)

Kali ini adalah yang ketiga:

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9:11:55  
Customer
Hok

Initial Question/Comment: what is the standard feature of D630?

9:15:47  
System
System

You are now being connected to an agent. Thank you for using Dell Chat

9:15:47  
System
System

Connected with Pui_Fong_Liew1

9:16:08  
Agent
Pui_Fong_Liew1

Thank you for contacting Dell Technical Chat support. My name is Pui_Fong_Liew. May I have your Service tag?

9:16:19  
Customer
Hok

6z9ls1s

9:16:53  
Customer
Hok

What are the standard D630 feature (the one that I buy the most cheap price and I still get those feature) and what aren't? I really confuse reading the magnificient feature of D630, but I didn't find one on my D630.
Is Keybord backlight available to my D630?
Is FCM backlight available to my D630?
Is D630 VGA using MXM module? If yes, can I update my D630 vga?

9:17:53  
Agent
Pui_Fong_Liew1

For system verification purpose, may I have the registered person name for this system?

9:18:31  
Customer
Hok

I don't know. I buy from a store and they didn't ask my name....

9:18:35  
Customer
Hok

My name is Hokgiarto

9:19:03  
Customer
Hok

I buy from Galerindo Computer in Indonesia....

9:19:04  
Agent
Pui_Fong_Liew1

may I know your location?

9:19:23  
Customer
Hok

Mojokerto, Indonesia

9:20:55  
Agent
Pui_Fong_Liew1

In this case, I suggest you check the feature with the vendor that sale you the system.

9:21:00  
Agent
Pui_Fong_Liew1

Pui_Fong_Liew1 pushes page, http://supportapj.dell.com/support/edocs/systems/latd630/en/UG/index.htm

9:21:39  
Agent
Pui_Fong_Liew1

beside, you can refer the D630 feature from Dell web site

9:22:46  
Customer
Hok

there are so many configuration, I am confuse with one is standard and which one is optional...

9:23:02  
Customer
Hok

my D630 doesn't have keyboard backlight...

9:25:28  
Agent
Pui_Fong_Liew1

sorry, what you mean keyboard back light?

9:25:50  
Customer
Hok

the keyboard have a light like handphone keyboard....

9:26:06  
Customer
Hok

usefull in the dark place

9:27:52  
Agent
Pui_Fong_Liew1

for you information, Latitude model do not have this feature

9:27:59  
Customer
Hok

oOo....

9:28:45  
Customer
Hok

I read many review about D630 before I buy....with many different configuration of each review....perhaps it's too complicated....

9:28:49  
Customer
Hok

next question...

9:28:53  
Customer
Hok

Why the driver download pages doesn't change event if I used my service tag?

9:32:08  
Customer
Hok

After I enter my service tag, I still offered to download Intel GMA driver....which according to my service tag....I have Nvidia NVS 135 (vga think)....

9:32:16  
Agent
Pui_Fong_Liew1

all dell D630 driver is listed in a same page

9:32:50  
Customer
Hok

so basically service tag is use to find the model of the laptop....not the model of the hardware?

9:33:05  
Customer
Hok

like Latitude D630 instead of Nvidia NVS 135m ?

9:34:51  
Agent
Pui_Fong_Liew1

Nvidia is a software to support the Intel GMA driver graphic card

9:35:02  
Agent
Pui_Fong_Liew1

it is not a hardware

9:35:31  
Customer
Hok

yes, it a driver....

9:36:01  
Customer
Hok

I mean is if I don't have the Intel GMA VGA, why I still offered to download the driver?

9:36:04  
Agent
Pui_Fong_Liew1

Pui_Fong_Liew1 pushes page, http://i.dell.com/images/global/ajax/backbuttonhistory.htm?fid&cid=&url=&ts=31

9:36:38  
Agent
Pui_Fong_Liew1

you can refer to the info in this web site

9:37:22  
Customer
Hok

ok....

9:37:28  
Customer
Hok

next question...

9:37:29  
Customer
Hok

Why my power mixer is disable / missing when I am using Vista X64?

9:37:42  
Customer
Hok

[using latest official DELL NVidia driver]

9:39:32  
Agent
Pui_Fong_Liew1

I found that this system is purchased with vista 32 bit

9:40:13  
Customer
Hok

yes, I am using other Vista X64 DVD, and download the latest driver from dell

9:43:17  
Agent
Pui_Fong_Liew1

sorry, we are only support the original OS come with the system, if you encounter the problem with other version OS, please refer to the vender

9:44:03  
Customer
Hok

oOo....the support only include the original OS that we buy with the system....

9:44:27  
Customer
Hok

Why dell ftp is few times give me the corrupt file?

9:44:41  
Customer
Hok

[when I download the latest driver update]

9:46:30  
Agent
Pui_Fong_Liew1

May be you can run a dell diagnostics test to confirm the problem

9:48:08  
Agent
Pui_Fong_Liew1

besides, please contact the vender to help you check on you system

9:48:14  
Customer
Hok

I am forcely to use http to avoid this problem....

9:49:53  
Customer
Hok

I think I have run out the question.... By the way... why you always ended this confersation when I asking about Vista key? Thx :) [incase you shutdown this season....for the third times]

9:52:49  
Agent
Pui_Fong_Liew1

sorry, I not get what you mean

9:53:18  
Customer
Hok

In the two previous season...

9:53:48  
Customer
Hok

I asking why my installed vista key doesn't the one on the my notebook ?

9:54:09  
Customer
Hok

Is it LEGAL to have different key between COA and installed one ?

9:54:42  
Customer
Hok

My COA key XJJY4-.....

9:55:38  
Customer
Hok

My vista cd key 368Y7-...

9:56:34  
Agent
Pui_Fong_Liew1

we have few agent is supporting the chat session, so you mean that we have agent disconnected the chat session in the half way of the communication?

9:57:52  
Customer
Hok

I mean is...

9:57:53  
Customer
Hok

http://www.ficforlife.com/2008/01/chat-dengan-techical-support-ts-dell.html

9:57:59  
Customer
Hok

http://www.ficforlife.com/2008/01/chat-dengan-techical-support-dell-2_17.html

9:58:17  
Customer
Hok

both of it always ended when I ask about vista key.

9:58:51  
Customer
Hok

So you mean that Pui_Fong_Liew1 is not ONE person?

9:59:08  
Customer
Hok

please read that page first....

9:59:33  
Customer
Hok

If your kindly please answer the last question :)

10:01:28  
Agent
Pui_Fong_Liew1

the vista key is a license product of Microsoft

10:01:55  
Agent
Pui_Fong_Liew1

you only can get from the vendor or Microsoft

10:01:59  
Customer
Hok

so you mean I must ask Microsoft instead of DELL?

10:02:26  
Customer
Hok

Can you give me the email or chat pages like this in Microsoft page?

10:04:10  
Agent
Pui_Fong_Liew1

if the OS is come with Dell, then you can get the key at the sticker stick at the bottom of the notebook

10:05:47  
Customer
Hok

I am asking why the DELL Vista Original Geune 32 bit Business that I get from DELL is installing my laptop with key 368Y7-...

10:06:04  
Customer
Hok

while my COA key is XJJY4-.....

10:06:11  
Customer
Hok

It all from DELL...

10:06:32  
Customer
Hok

I am installing Vista using DELL DVD Recovery....

10:07:00  
Customer
Hok

after installing...I check my vista key

10:07:16  
Customer
Hok

and it's different from my COA...

10:07:18  
Customer
Hok

why ?

10:07:36  
Customer
Hok

Is it legal?

10:08:49  
Agent
Pui_Fong_Liew1

the CD you need to use for OS in stallion is the Window installation CD

10:08:59  
Customer
Hok

My point is the key installed in my DELL Vista 32 bit Bussiness DVD Original Genuine is different from my COA.

10:09:35  
Customer
Hok

Why my COA key is not the same as the one that my DELL Vista 32 bit Bussiness DVD Original Genuine installed key?

10:10:11  
Agent
Pui_Fong_Liew1

may I know how many CD you get when you received this system?

10:11:02  
Customer
Hok

I know you are confuse about vista X64. But because you or other agent say "sorry, we are only support the original OS come with the system, if you encounter the problem with other version OS, please refer to the vender" so I refer vista 32 bit

10:11:18  
Agent
Pui_Fong_Liew1

Due to this system you purchased in Indonesia, I no idea what type of CD the vender has gave to you

10:11:24  
Customer
Hok

1 OS, 1 Driver, 2 Apps

10:11:54  
Customer
Hok

Vista Business 32 bit

10:12:08  
Agent
Pui_Fong_Liew1

in this can you need to bring the CD and the system back to the vender to confirm they provided you the correct CD

10:12:32  
Agent
Pui_Fong_Liew1

in this case, you need to bring the CD and the system back to the vender to confirm they provided you the correct CD

10:12:48  
Customer
Hok

ok thx :)

10:13:01  
Customer
Hok

I think we will continue next time :)

10:13:11  
Customer
Hok

thank you for everythink :).

10:15:07  
Agent
Pui_Fong_Liew1

for you information, please bring along with the purchase document when you check with the vender

10:15:30  
Agent
Pui_Fong_Liew1

you are welcome

10:16:43  
Agent
Pui_Fong_Liew1

I am sorry for any inconvenience due to Indonesia is direct support by the vender.

10:18:52  
System
System

Pui_Fong_Liew1 has left this session!

10:18:52  
System
System

The session has ended!

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Dalam seri ketiga ini banyak hal-hal baru, yang kadang lucu maupun tidak. Inti dari pembicaraan diatas:

- Pui_Fong_Liew1 bukanlah SATU orang.

- Fitur laptop itu sangat sangat... banyak sehingga TSnya sendiri pun bingung.

- Ada Agent yang memberi link AJAX =)). Seperti yang kita tahu, link ajax tidak dapat dijalankan melalui adrress bar.

- Memasukkan service tag pada awal halaman page chatting hanyalah basa-basi karena awal-awal chat pasti ditanya lagi.

- Service tag hanya untuk model laptop tidak untuk hardware laptop.

- DELL tidak mendukung OS selain OS pembelian. Jadi kalau waktu beli pilih Vista Bussiness 32 bit, mereka tidak mau ditanya OS lain selain itu walaupun hardware kita (Latitude D630) mendukung.

- Jika anda menjumpai masalah download via FTP file corrupt, downloadlah via HTTP. Memang butuh klik 1 klik detail untuk mendapatkan link httpnya. Tapi semua itu ada polanya, http://ftp.AlamatLinkFtp/kategori/namafile.exe.

- Seperti pada artikel sebelumnya, serial Vista tidak sama. Entah mereka menutup-nutupi hal ini atau benar-benar tidak tahu? Intinya kalau penulis niat pakai Windows bajakan, beli aja yang tanpa OS terus install yang ultimated. Gak perlu susah-susah tanya apakah serial penulis LEGAL.

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