Kali ini adalah yang ketiga:
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9:11:55 
Hok
Initial Question/Comment: what is the standard feature of D630?
9:15:47 
System
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9:15:47
System
Connected with Pui_Fong_Liew1
9:16:08 
Pui_Fong_Liew1
Thank you for contacting Dell Technical Chat support. My name is Pui_Fong_Liew. May I have your Service tag?
9:16:19
Hok
6z9ls1s
9:16:53
Hok
What are the standard D630 feature (the one that I buy the most cheap price and I still get those feature) and what aren't? I really confuse reading the magnificient feature of D630, but I didn't find one on my D630.
Is Keybord backlight available to my D630?
Is FCM backlight available to my D630?
Is D630 VGA using MXM module? If yes, can I update my D630 vga?
9:17:53
Pui_Fong_Liew1
For system verification purpose, may I have the registered person name for this system?
9:18:31
Hok
I don't know. I buy from a store and they didn't ask my name....
9:18:35
Hok
My name is Hokgiarto
9:19:03
Hok
I buy from Galerindo Computer in Indonesia....
9:19:04
Pui_Fong_Liew1
may I know your location?
9:19:23
Hok
Mojokerto, Indonesia
9:20:55
Pui_Fong_Liew1
In this case, I suggest you check the feature with the vendor that sale you the system.
9:21:00
Pui_Fong_Liew1
Pui_Fong_Liew1 pushes page, http://supportapj.dell.com/support/edocs/systems/latd630/en/UG/index.htm
9:21:39
Pui_Fong_Liew1
beside, you can refer the D630 feature from Dell web site
9:22:46
Hok
there are so many configuration, I am confuse with one is standard and which one is optional...
9:23:02
Hok
my D630 doesn't have keyboard backlight...
9:25:28
Pui_Fong_Liew1
sorry, what you mean keyboard back light?
9:25:50
Hok
the keyboard have a light like handphone keyboard....
9:26:06
Hok
usefull in the dark place
9:27:52
Pui_Fong_Liew1
for you information, Latitude model do not have this feature
9:27:59
Hok
oOo....
9:28:45
Hok
I read many review about D630 before I buy....with many different configuration of each review....perhaps it's too complicated....
9:28:49
Hok
next question...
9:28:53
Hok
Why the driver download pages doesn't change event if I used my service tag?
9:32:08
Hok
After I enter my service tag, I still offered to download Intel GMA driver....which according to my service tag....I have Nvidia NVS 135 (vga think)....
9:32:16
Pui_Fong_Liew1
all dell D630 driver is listed in a same page
9:32:50
Hok
so basically service tag is use to find the model of the laptop....not the model of the hardware?
9:33:05
Hok
like Latitude D630 instead of Nvidia NVS 135m ?
9:34:51
Pui_Fong_Liew1
Nvidia is a software to support the Intel GMA driver graphic card
9:35:02
Pui_Fong_Liew1
it is not a hardware
9:35:31
Hok
yes, it a driver....
9:36:01
Hok
I mean is if I don't have the Intel GMA VGA, why I still offered to download the driver?
9:36:04
Pui_Fong_Liew1
Pui_Fong_Liew1 pushes page, http://i.dell.com/images/global/ajax/backbuttonhistory.htm?fid&cid=&url=&ts=31
9:36:38
Pui_Fong_Liew1
you can refer to the info in this web site
9:37:22
Hok
ok....
9:37:28
Hok
next question...
9:37:29
Hok
Why my power mixer is disable / missing when I am using Vista X64?
9:37:42
Hok
[using latest official DELL NVidia driver]
9:39:32
Pui_Fong_Liew1
I found that this system is purchased with vista 32 bit
9:40:13
Hok
yes, I am using other Vista X64 DVD, and download the latest driver from dell
9:43:17
Pui_Fong_Liew1
sorry, we are only support the original OS come with the system, if you encounter the problem with other version OS, please refer to the vender
9:44:03
Hok
oOo....the support only include the original OS that we buy with the system....
9:44:27
Hok
Why dell ftp is few times give me the corrupt file?
9:44:41
Hok
[when I download the latest driver update]
9:46:30
Pui_Fong_Liew1
May be you can run a dell diagnostics test to confirm the problem
9:48:08
Pui_Fong_Liew1
besides, please contact the vender to help you check on you system
9:48:14
Hok
I am forcely to use http to avoid this problem....
9:49:53
Hok
I think I have run out the question.... By the way... why you always ended this confersation when I asking about Vista key? Thx :) [incase you shutdown this season....for the third times]
9:52:49
Pui_Fong_Liew1
sorry, I not get what you mean
9:53:18
Hok
In the two previous season...
9:53:48
Hok
I asking why my installed vista key doesn't the one on the my notebook ?
9:54:09
Hok
Is it LEGAL to have different key between COA and installed one ?
9:54:42
Hok
My COA key XJJY4-.....
9:55:38
Hok
My vista cd key 368Y7-...
9:56:34
Pui_Fong_Liew1
we have few agent is supporting the chat session, so you mean that we have agent disconnected the chat session in the half way of the communication?
9:57:52
Hok
I mean is...
9:57:53
Hok
http://www.ficforlife.com/2008/01/chat-dengan-techical-support-ts-dell.html
9:57:59
Hok
http://www.ficforlife.com/2008/01/chat-dengan-techical-support-dell-2_17.html
9:58:17
Hok
both of it always ended when I ask about vista key.
9:58:51
Hok
So you mean that Pui_Fong_Liew1 is not ONE person?
9:59:08
Hok
please read that page first....
9:59:33
Hok
If your kindly please answer the last question :)
10:01:28
Pui_Fong_Liew1
the vista key is a license product of Microsoft
10:01:55
Pui_Fong_Liew1
you only can get from the vendor or Microsoft
10:01:59
Hok
so you mean I must ask Microsoft instead of DELL?
10:02:26
Hok
Can you give me the email or chat pages like this in Microsoft page?
10:04:10
Pui_Fong_Liew1
if the OS is come with Dell, then you can get the key at the sticker stick at the bottom of the notebook
10:05:47
Hok
I am asking why the DELL Vista Original Geune 32 bit Business that I get from DELL is installing my laptop with key 368Y7-...
10:06:04
Hok
while my COA key is XJJY4-.....
10:06:11
Hok
It all from DELL...
10:06:32
Hok
I am installing Vista using DELL DVD Recovery....
10:07:00
Hok
after installing...I check my vista key
10:07:16
Hok
and it's different from my COA...
10:07:18
Hok
why ?
10:07:36
Hok
Is it legal?
10:08:49
Pui_Fong_Liew1
the CD you need to use for OS in stallion is the Window installation CD
10:08:59
Hok
My point is the key installed in my DELL Vista 32 bit Bussiness DVD Original Genuine is different from my COA.
10:09:35
Hok
Why my COA key is not the same as the one that my DELL Vista 32 bit Bussiness DVD Original Genuine installed key?
10:10:11
Pui_Fong_Liew1
may I know how many CD you get when you received this system?
10:11:02
Hok
I know you are confuse about vista X64. But because you or other agent say "sorry, we are only support the original OS come with the system, if you encounter the problem with other version OS, please refer to the vender" so I refer vista 32 bit
10:11:18
Pui_Fong_Liew1
Due to this system you purchased in Indonesia, I no idea what type of CD the vender has gave to you
10:11:24
Hok
1 OS, 1 Driver, 2 Apps
10:11:54
Hok
Vista Business 32 bit
10:12:08
Pui_Fong_Liew1
in this can you need to bring the CD and the system back to the vender to confirm they provided you the correct CD
10:12:32
Pui_Fong_Liew1
in this case, you need to bring the CD and the system back to the vender to confirm they provided you the correct CD
10:12:48
Hok
ok thx :)
10:13:01
Hok
I think we will continue next time :)
10:13:11
Hok
thank you for everythink :).
10:15:07
Pui_Fong_Liew1
for you information, please bring along with the purchase document when you check with the vender
10:15:30
Pui_Fong_Liew1
you are welcome
10:16:43
Pui_Fong_Liew1
I am sorry for any inconvenience due to Indonesia is direct support by the vender.
10:18:52
System
Pui_Fong_Liew1 has left this session!
10:18:52
System
The session has ended!
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Dalam seri ketiga ini banyak hal-hal baru, yang kadang lucu maupun tidak. Inti dari pembicaraan diatas:
- Pui_Fong_Liew1 bukanlah SATU orang.
- Fitur laptop itu sangat sangat... banyak sehingga TSnya sendiri pun bingung.
- Ada Agent yang memberi link AJAX =)). Seperti yang kita tahu, link ajax tidak dapat dijalankan melalui adrress bar.
- Memasukkan service tag pada awal halaman page chatting hanyalah basa-basi karena awal-awal chat pasti ditanya lagi.
- Service tag hanya untuk model laptop tidak untuk hardware laptop.
- DELL tidak mendukung OS selain OS pembelian. Jadi kalau waktu beli pilih Vista Bussiness 32 bit, mereka tidak mau ditanya OS lain selain itu walaupun hardware kita (Latitude D630) mendukung.
- Jika anda menjumpai masalah download via FTP file corrupt, downloadlah via HTTP. Memang butuh klik 1 klik detail untuk mendapatkan link httpnya. Tapi semua itu ada polanya, http://ftp.AlamatLinkFtp/kategori/namafile.exe.
- Seperti pada artikel sebelumnya, serial Vista tidak sama. Entah mereka menutup-nutupi hal ini atau benar-benar tidak tahu? Intinya kalau penulis niat pakai Windows bajakan, beli aja yang tanpa OS terus install yang ultimated. Gak perlu susah-susah tanya apakah serial penulis LEGAL.
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